Founded in 1991 as blue ocean software, the company was acquired by intuit in september 2002. Numara footprints admin guide 4 numara software footprints versions and addons the following versions of numara footprints are available. Oct 18, 2006 like many customers, paul linden, vice president of technology and operations at my computer works inc. An object oriented approach was taken with this project. With the growing movement in the crm space toward more web 2. Nov 20, 2008 saying numara software s approach to the it service desk would appeal to midmarket and departmental customers within larger enterprises, paul burns, senior analyst, enterprise management associates, said with the latest release of numara footprints, the company has hit on a variety of transforming capabilities, especially the integration of. The company continued to operate autonomously but as a wholly owned subsidiar. Our latest project using bmc footprints is being used to allow customers to sign in when they arrive at a retail location. This chapter describes how to use numara amp features integrated with footprints. Bmc software confidential bmc footprints service core 12. Version product name support status release date full support end date end of support date. Numara software was a software company based in tampa, florida which made it service and asset management software, targeted at network management and business process managers.
Sep 27, 2010 the company now offers its itil v3 compatible numara footprints it service desk management solution with a set of onpremise and offpremise deployment options, including a subscription option. Nov 18, 2009 usability needs drive numara software. Using this software gives my team a clear and concise way of tracking. Numara software welcome to bmc, the new home of numara software as a leading provider of it service management, help desk, and asset management solutions, bmc enables your organization to increase productivity and reduce costs while improving user experience. Numara software provides service desk solutions designed to optimize productivity and improve overall support.
The database server must be configured accordingly to support that at least 450 connections are available for each footprints service core server instance running against the database server. Numara footprints is the leading, 100% webbased service management solution that helps it and support managers streamline and automate their operations, align with the business and provide excellent service to their internal and external customers. May 20, 2016 outgoing notifications smtp in footprints, go into the administration system featuresemail page. Product documentation numara software confidential. Numara software introduces numara footprints family of integrated it management products and solutions mid to largesized enterprises benefit from it asset management and it service management. Trackit is positioned to serve companies from 50 5,000 users, with footprints aimed at those with from 5,000 to 50,000 users. I joined numara software as a contractor shortly after the acquisition of footprints from unipress and watched them struggle to make the transition from high volume transactions to high touch solutions.
We just abandoned footprints after years using the product ever since it was created by unipress software. Ever since bmc acquired it from numara software he have had nothing but problems. Microsoft system center lags symantec, ca in client management. Clicking on the download now visit site button above will open a connection to a thirdparty site. Numara configuration management with service catalogitil compliant addon module that provides complete configuration management functionality. All other numara software trademarks, service marks, and logos may be registered or pending registration in the u. A main reason that numara footprints has won this award is because footprints continues to improve and upgrade to a better more usable software with more capabilities.
Bmc footprints asset core provides pc lifecycle management capabilities that include inventory and discovery across the ip infrastructure, compliance, configuration management, patch management, remote control, and other functions targeted primarily at systems devices. Numara footprints hosting serviceall the power of numara footprints, hosted by numara software, inc the following addon modules are also available for integration with numara footprints. Footprints service core is configured by default with a database connection pool of up to 450 connections. Numara footprints is an itil based solution for service desk management. We use it in it to support software change management as well as help desk tickets. Numara footprints will help you implement best practices for it service management and compliance. Numara footprints the webbased help desk and customer problem management solution for windows, unix, and linux servers. In 2012, bmc acquired numara software and integrated it into our it service management portfolio. Numara software saas customers can move from a subscription to a perpetual license model and receive credit for payments they have made under subscription, a. Numara software developed numara footprints to address the void in the midmarket for an easy to use and comprehensive system that puts control in the hands of the help desk or support managerwithout high costs, additional programming, or complex. Discover footprints today and change the way you manage your it help desk. Numara asset management platform namp introduction.
This is the second consecutive year that numara footprints has won this prestigious award. As such, the soap endpoints are called through the use of a footprints object instantiate the object with the following attributes. As an enterprise we also use it as a ticketing system for our customers trouble tickets. Numara has its own footprints deployment manager tool. Bmc footprints asset core allows agents to incorporate asset data into issues by performing lookups in the asset management database. Numara has its own footprints deployment manager tool for imaging. Bmc delivers modern, intelligent itsm solutions that are fast, accurate, and cost effective, whether you want to operate in the cloud, in a hybrid model, or in your own data center. Its part of a footprints it operations management suite, which has independent. Bmc footprints service core administrators guide 11. Numara software releases footprints 9 service desk youtube. Dec, 2019 documentation by supported product version. Footprints integrates with other systems such as bmc client management, active.
Choose the version for which you want to view associated technical documents. System requirements documentation for bmc footprints. Patent and trademark office, and may be registered or pending registration in other countries. The system odbc dsn on the footprints application server must be reconfigured to connect to the new sql server where the footprints database was restored to. Numara footprints for customer servicethe webbased customer service desk. Symantec and ca technologies are the top leaders in enterprise client management. Unipress has created an impressive system in footprints and has positioned. Integration with microsoft system center configuration managersms. Microsoft system center lags symantec, ca in client. In the email notification settings, put in the information you gathered for smtp from office 365, selecting tls and port 587. Now, the footprints application must be made aware of this change in database location. Jan 16, 2009 what clients need to know about trackit. Numara software has been integrated into the bmc it service management portfolio. Spectorsofts monitoring, numara footprints, quotewerks.
Footprints is the exclusive property of numara software, inc. Numara software with more than 55,000 customer sites worldwide, numara software is a global leader in delivering practical, flexible solutions that allow it organisations to improve service to their endusers. A quick overview of the service desk features of numara footprints 9. For the best experience please update your browser. Footprints by bmc is an it help desk software that is itil verified in six process.
On the footprints server, select start administrative tools data sources odbc. Free up your service desk agents to prioritize the issues that matter, and leave the routine tasks to footprints. Numara software has been integrated into the bmc it service management. Numara answers the call for help desk support company. Jun 15, 2011 numara software introduces numara footprints family of integrated it management products, solutions. Serving over 50,000 customer sites worldwide, numara software is a global leader in providing practical software solutions for service management to it professionals. These capabilities are now used by more than 20,000 people around the world. Aug 05, 2003 how this help desk calltracking software works and its features. For detailed help on numara amp, please see numara amp s inproduct documentation or the product documentation on our web site. Numara footprintsthe service desk management solution with unequaled time to productivityunprecedented in its ease of implementation and configuration, numaraoao footprints is the most comprehensive and flexible service desk management solution on the market today. Numara software receives 2008 product of the year award. Numara software announces hosted, saas it service management. Numara footprintsthe webbased help desk and customer problem management solution for windows, unix, and linux servers.
1468 414 399 90 834 473 1602 1097 632 1255 1293 577 695 387 1314 739 1367 1592 475 1671 849 1479 550 890 284 1518 1609 312 481 385 1569 752 133 1401 309 1293 701 320 124 159 1071 989 213 1108